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If you are not satisfied with any of the items you have received for any reason, we will be happy to issue a credit voucher for the cost of the items if we receive the returned items from you in the condition that they were sent, within 7 days of delivery to you.
We regret that we cannot refund you for postage and packing and buyer pays return shipping in ANY CASE. Please contact us and wait for a response before returning item to us.
If your items arrive damaged, we will either refund you a credit voucher in full (in case if order was shipped by registered/insured mail!), or send you replacement copies, if there is available stock.
We may ask you to return the damaged item to us before we can take further action. Buyer pays return shipping in ANY CASE!
If you are sent the wrong items or any other mistake on our part, we will either refund you a credit voucher in full (including the postage and packing), or send you replacement copies, if there is available stock.
If your order is returned to us because you did not collect it from the post office or because you made a mistake with your address, we may be able to resend it to you, but you will have to pay the shipping charge to have it resent.
We are not responsible for non-delivery if you have entered your address incorrectly.
We also always accept returns without reason, then buyer pays return shipping and restocking fee -15% (minimum 10.00 EUR)